Coronavirus COVID-19 Information

Coronavirus (COVID‑19)

Last updated: 2nd April 2020

Last checked: 2nd April 2020


Our shops are now temporarily closed but we are open as normal online.


The COVID-19 outbreak is clearly a challenging social, economic and commercial situation affecting everyone.

We are committed to communicating as effectively as possible with our customers during this period. As the situation is changing rapidly, we will update this page with changes to our services as quickly as possible.

We wish you and yours well and thank you in advance for persevering with any disruption you experience in our service over the coming days, weeks and months.

If there is anything we can do to help, please get in touch and we'll do our best.


Web orders

Our website continues to operate as normal.

We may be forced to close our warehouse operation if there are too many staff members ill at any one time or if the government requires us to do so. If this happens, we will update the status below.

Service Status
Accepting new web orders Normal
Fulfilling web orders Normal
Processing returns Normal
Find For You Service Slower than normal
Customer services Normal

Customer services

Our customer services team are currently working from home in response to government advice. Whilst this is the case, we encourage you to contact them using email or web chat before using the telephone. We are certainly accepting telephone calls on the usual number but we are not quite at our usual level of service.

Extended 60-day returns policy

Due to the requirement for people to stay at home during the coronavirus pandemic, we have temporarily extended our returns policy. Items ordered on or after 23rd March 2020 can be returned within 60 days of receiving them. All other terms and conditions apply. See our returns page for related information.


Retail stores

All of our retail stores continue to operate as normal.

We may be forced to close stores if there are too many staff members ill at any one time or if the government requires us to do so. If this happens, we will update the status below.

Store Opening times
Cannock Temporarily closed
Nantwich (Wardle) Temporarily closed
Rochdale Temporarily closed

 

We are following government guidance in our stores to minimise the risk of transmitting the disease on our premises. For example, we require members of staff to wash their hands frequently and also to clean frequently those surfaces which are touched regularly throughout the day.

All of our retail stores are now temporarily closed. We will reopen as soon as practically possible but in the meantime, we look forward to serving you online.

Store Opening times
Cannock Temporarily closed
Nantwich (Wardle) Temporarily closed
Rochdale Temporarily closed

 

Collect from store

Don't forget that we offer the option to collect web orders from our stores. Some customers may find this helpful if they are particularly vulnerable or simply do not wish to interact with retail stores during the COVID-19 pandemic. To use this service, place your order on the website and select a collect from store delivery option. Please wait for our team to contact you to say that your order is ready and then pop down to your chosen store. You can then call the store directly and the team will be happy to bring your order to your car if you do not wish to go inside.

Please be aware that collect from store orders are packed centrally and despatched to your chosen store for collection. It is not currently possible to place an order online for immediate collection so it's important that you wait for us to contact you to confirm that your order is ready to be collected.

We have temporarily introduced a 1 Hour Collection Service from our Rochdale store which operates 10am - 4pm Monday - Friday. Please read the details on the dedicated page.

As the status of the collect from store service changes, we'll update it here:

Store Collect from store
Cannock Temporarily unavailable
Nantwich (Wardle) Temporarily unavailable
Rochdale Mon-Fri 9am-5pm

Fitting of safety equipment and other customer interaction

In the best interests of both our employees and our customers, we have temporarily suspended our full hat and body protector fitting services because of the risk associated with transmitting COVID-19 at the proximity required to carry out these services. Customers can still come to store to ensure they get the correct fit but they will be required to handle the product themselves with a member of staff offering guidance and advice from at least 2 metres away.

We are also asking our employees to maintain a distance of 2 metres from each other and from customers whenever possible to minimise the risk of transmission, particularly because not everyone who is infected shows symptoms. We thank you for your understanding.


Product availability and buying limits

We are experiencing supply issues on a very limited number of products but the vast majority of products are available as normal.

We have implemented the following policy to allow all customers a fairer chance of buying what they need:

  1. Each customer may purchase a maximum of 1 of a narrow selection of items which are in very high demand (for example, Triscrub).
  2. We reserve the right to reduce the size of excess orders to preserve stock availability for other customers. We ask customers to order responsibly.

We are experiencing supply issues on a very limited number of products but the vast majority of products are available as normal.

We have implemented the following policy to allow all customers a fairer chance of buying what they need:

  1. Each customer may purchase a maximum of 2 of each item. This applies to most items.
  2. Each customer may purchase a maximum of 1 of a narrow selection of items which are in very high demand (for example, Triscrub).

We are experiencing supply issues on a very limited number of products but the vast majority of products are available as normal.

We have implemented the following policy to allow all customers a fairer chance of buying what they need:

  1. Each customer may purchase a maximum of 2 of each item. This applies to most items.
  2. Each customer may purchase a maximum of 1 of a narrow selection of items which are in very high demand (for example, Triscrub).

Please feel free to call your local store directly to enquire about stock availability.

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