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Safe & Secure Shopping

Processing payments

We use SagePay to handle our website payment processing so that we don't need to retain your card details in any of our systems. SagePay is a highly secure, safe and trusted payment service provider (PSP) and is a division of the business software company Sage. They process over 4 billion secure payments each year for over 30,000 UK business of all sizes.

By using SagePay, we are ensuring that your card details are not compromised as every transaction is encrypted to the highest global standards. SagePay's systems are audited regularly by one of the world's leading qualified security assessors (QSAs), maintaining the confidence of retailers and customers alike.

Please never send your card details by email as it is completely insecure.

3D Secure

We encourage all of our customers to enroll their payment card onto their bank's 3D Secure scheme. This means that when the card is used on our site, the transaction will be referred by SagePay to your bank, which will request a password from you to authorise the payment. Only you and your bank will know this password, making it a very secure method of protecting your account. 3D Secure can be thought of as "Chip & Pin" for websites. Visa's name for the system is "Verified by Visa". MasterCard's name for the system is "MasterCard SecureCode". We use both.

Fraud prevention

By using SagePay as our payment service provider, you can be certain that your card details will be safe but if they have been compromised elsewhere and then used by a fraudster on our site, you can be assured that we'll take steps to return your money to you. The SagePay system includes fraud prevention tools which allow us to identify potentially fraudulent transactions. If we suspect a transaction, we will cancel the order and return funds to the card, probably before you've noticed them leave you account in the first place. 

Secure connection

The Naylors checkout process uses SSL technology (secure sockets layer) to encrypt data transferred between your browser and our server. This means that no-one can eavesdrop in between and obtain your card details or personal information. We use VeriSign, the world's most recognised brand in internet security certificates.

Thawte Site Seal

Our site has been issued with the Thawte Site Seal. This means that our identity has been verified so that you can be sure we are who we say we are. It also means that our site has passed a daily scan for malware to help keep your computer safe.

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