Customer Care | Naylors

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How to Track Your Order

We will send you an email and text message update once your order has been despatched.

Please log into your account https://www.naylors.com/members/orders to view the most recent update on your order. Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information.

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Most Frequently Asked Questions

Can I cancel or change an order I have placed?
We have a small window (often a couple of hours) in which we can cancel an order, we cannot ever change an order other than to upgrade the delivery in certain circumstances.
How do I claim a price match?
Contact customer care with the details of the website where you have seen the same item for less, or alternatively visit one of our stores. If visiting a store you will need to provide proof that the item is being sold elsewhere for less. You could do this by using the internet on your mobile phone or providing a print out of the product page from the cheaper website.
How can I find out stock availability?
Contact customer services or speak with your local store. Our team members will be very happy to help.

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