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In most cases the quickest way to get the answer to your question is to view our customer care information.

View Customer Care information

If you would like to get in touch please contact us on 01706 507 555 or email customercare@naylors.com. You can track your order here or see a list of FAQs here.


Order Queries

If you’re waiting for an order, make sure you check your email (if it’s not there, don’t forget to check your junk just in case!) where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can call us on 01706 507 555 or email us at customercare@naylors.com where our customer service team will assist you.



If you are wanting to return an item, please visit our returns page first to see our returns policy.


Phone us

If you would prefer to speak to someone, you can call us on 01706 507 555. Our phone lines are open 9am - 5pm Monday to Friday.


Store Queries

If you have a store enquiry about opening times, stock holding or how to find us, click on store finder to find their contact details.


Head Office address:

Edinburgh House,
Hollinsbrook Way,
BL9 8RR.

We are always looking to improve our service, and to help us achieve this we would love to hear from you.

Naylors Help

Sorry to hear that you are having an issue. For us to help you further please quote the following to our customer care team.

peopleCustomer Care Hub emailEmail phonePhone