Same day despatch
We despatch the same day if you place your order before 2pm on a weekday. Other orders are despatched on the next working day.
Everything you find for sale on our site is in stock and ready to send so there is no waiting for us to get your items from a supplier.
If you spend £45 or more, we can provide our superb standard delivery service for FREE!
We are able to offer free standard delivery to most of the United Kingdom. If your order is being delivered to one of the Special UK Areas below then we'll deduct the price of standard delivery (£3.95) from your delivery charge instead.
If you are entitled to Free Express (Next Working Day) delivery as part of an offer, please read our offer terms and conditions.
Delivery to UK, Isle of Man & Channel Islands
|Free||2-5 working days||Spend £45 or more||Unavailable for Special UK Areas* but we'll deduct £3.95 from your delivery charge instead.|
|Standard||2-5 working days||£3.95||For Special UK Areas* this service is priced at £9.95|
|Priority||1-2 working days||£4.95||Unavailable for Special UK Areas* and UK Extended Areas#|
|Express||Delivered Next Working Day.||£8.95|| Despatched on weekdays only. Last order for despatch is 2pm.
Unavailable for Special UK Areas* and UK Extended Areas#
|Saturday||Saturday||£13.95||Only valid when order is placed before 2pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas* and UK Extended Areas#|
|Sunday||Sunday||£13.95||Only valid when order is placed before 2pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas* and UK Extended Areas#|
*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man. Available options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Special UK Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE
#Extended UK Areas are those where our couriers cannot offer enhanced services such as Express delivery. Available options will be shown during checkout. The delivery charges to these areas are the same as a standard UK area. Extended UK Areas are defined as the following postcode areas: AB31-35, AB41-54, G83, PA50-59, PH15-18, PH27-29, PH45-48, PH51-99
We use Royal Mail and DPD to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.
When we despatch
Orders placed before 2pm on a working day will be despatched the same day. Orders are not despatched on Saturdays, Sundays or English public holidays.
Although Royal Mail and DPD are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.
We may require a signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.
If we anticipate a delay
If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problem with the delivery
Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
When your item is despatched, you will receive an email notification. If the service on which we've sent your parcel is tracked then the email will contain a reference number which can be used on the courier's website:
Royal Mail: Enter your 13 character reference number, ending with "GB" on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.
DPD: Enter your 14 character reference number on the DPD tracking page.
Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.
Collect From Store
You can also choose to collect your order from our store for free. A member of staff from the store will contact you when your order is available to collect, so please ensure you provide a valid daytime contact number. Your order will be held for seven calendar days, after which we will cancel your order and provide a refund via your original payment method. You will need to take with you a print-out of your order confirmation email as proof of purchase and also some proof of ID (driving license, passport, ID card, utility bill or payment card).
Please note that you must collect your order in person and you will not be able to take it away without both the confirmation email and proof of identification.
European & International Delivery
We have the following set prices for delivery to the countries listed but if you feel your parcel would be lightweight and should cost less, contact us for a dedicated quote and we will reply with a price from our courier and instructions to process your order online.
In some cases, heavy or large orders may incur a shipping surcharge; we will contact you by email if this is the case. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be refunded.
|Czech Republic||3-4 days||£20.00|
|New Zealand||4-7 days||£45.00|
|San Marino||4-6 days||£45.00|
|South Africa||3-4 days||£35.00|
Rest of the World
We may be able to deliver to other countries but this cannot be guaranteed. Please contact us by email for a shipping quotation. There are certain restrictions which apply to the size, weight and type of product that we are able to ship internationally so please include details of all the items you wish to purchase as we cannot provide a quote without this information.
Taxes, fees and levies
Additional taxes, fees or levies may apply according to your local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.
In addition, some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this but unfortunately this is out of our control.
Please note that our returns policy is different for orders shipped internationally. Shipping charges will not be refunded for unwanted goods.