CHRISTMAS RETURNS:
Items purchased online or in store from Monday 4th November 2024 will be accepted for exchange or refund* until Sunday 26th January 2025 so long as they are returned in an unused and saleable condition with proof of purchase.
Your statutory rights are not affected. *Exchanges are only available in store. Our normal restrictions apply, see below for details.
Returning orders to us is easy. Whatever your reason, we offer a refund within 28 days of delivery.
You must complete the returns form sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
Delivery charges will be refunded in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period then the standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. Please note that if you keep part of an order (including any free gifts), you may not be entitled to any refund of the delivery charge.
Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
We are unable to accept returns of underwear.
Please see our Terms and Conditions for more details.
All payment methods refunded in store. If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.
If you paid using Klarna, PayPal, PayPal Credit or Apple Pay, we'll send the items to our Web Returns team on your behalf free of charge. Once received they will process your return. Any replacement items will be sent to the same store or address as the original order.
Store bought purchases can only be returned to store.
Visit our Returns Portal to choose your preferred method of return from the following options, once the parcel has arrived with our returns team, we aim to process your items within 14 days:
Return your parcel with ease using Evri return system, available on both small and large parcels. Choose from home collection or drop off at a parcel shop or locker.
Please note: Parcel shop and locker drop off only available on parcels up to 30cm long with a maximum weight of 15kg.
You can return items with Royal Mail at over 13,000 locations at Post Office® branches. No printer required, just visit our returns portal to register your return here. Receive your QR code and take it along with your parcel to a Post Office branch or Royal Mail Customer service point where we can print your label from the code.
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Please address returns parcels to:
Naylors Internet Returns,
Grand Central Hub
22 Central Park Estate, Mosley Road
Trafford Park
Manchester
M17 1PG
United Kingdom