Coronavirus COVID-19 Information


When we despatch

We despatch many orders the same day if you place your order before 2pm on a weekday. Some orders may be despatched a little later, up to 5 days from placing the order as the stock may need to be recalled from our stores via our Find For You Service.

Collect From Store

You can place an order online for collection from one of our three stores. Collect from store orders take up to 7 working days to become available depending on when our van next visits the store. A member of staff from the store will contact you when your order is available to collect, so please ensure you provide a valid daytime contact number. The exception is for those orders where the items show a 1 hour collection available message. More details on the 1 hour collection service can be found below.

Rochdale 1 hour collection

We have temporarily introduced a 1 Hour Collection Service for selected items from our Rochdale store which operates 10am - 4pm, Monday - Friday. Please read the details on the dedicated page.

Collect from store is also available from our Nantwich and Cannock stores.

Everything in stock

Everything you find for sale on our site is in stock and ready to send so there is no waiting for us to get your items from a supplier.

Free delivery

If you spend £50 or more, we can provide our superb standard delivery service for FREE!

We are able to offer free standard delivery to most of the United Kingdom. If your order is being delivered to one of the Special UK Areas below then we'll deduct the price of standard delivery (£3.95) from your delivery charge instead.

If you are entitled to Free Express (Next Working Day) delivery as part of an offer, please read our offer terms and conditions.

Delivery to UK, Isle of Man & Channel Islands

Service Delivery estimate Price Notes
Free 1-5 working days Spend £50 or more Unavailable for Special UK Areas* but we'll deduct £3.95 from your delivery charge instead.
Standard 1-5 working days £3.95 For Special UK Areas* this service is priced at £9.95
Priority 1-2 working days £4.95 Unavailable for Special UK Areas* and UK Extended Areas#
Express Delivered Next Working Day £8.95 Despatched on weekdays only. Only valid when order is placed before 2pm and does not contain items available via our Find For You Service
Unavailable for Special UK Areas* and UK Extended Areas#
Saturday Saturday £13.95 Only valid when order is placed before 2pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas* and UK Extended Areas#
Sunday Sunday £13.95 Only valid when order is placed before 2pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas* and UK Extended Areas#

*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man. Available options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Special UK Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE

#Extended UK Areas are those where our couriers cannot offer enhanced services such as Express delivery. Available options will be shown during checkout. The delivery charges to these areas are the same as a standard UK area. Extended UK Areas are defined as the following postcode areas: AB31-35, AB41-54, G83, PA50-59, PH15-18, PH27-29, PH45-48, PH51-99

We use Royal Mail and DPD to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.

Royal Mail logoDPD logo

The Find For You service

When we've sold out online, we will try to get your item from one of our shops instead. We call this our Find For You Service.

If you place an order containing an item that needs to be recalled from a shop, there will be a slight delay before we can send your order to you. We've made it very clear for you to see when this happens on the:

  • product page
  • bag/basket page

The notification you will see looks like this:

How does it work?

It's all automatic and there is nothing for you to do. Simply place your order online as normal and be aware of the notifications telling you that the item or quantity you are ordering will be fulfilled with our Find For You Service.

How long does it take?

It can take 1-4 days for us to get an item recalled back from a shop to our central processing location but it can also be much faster than this.

We will not despatch part of your order. We will wait until it is all together at our central order processing location. You may want to place separate orders for items on the Find For You Service if you require other items sooner. Our customer services team would be happy to help with this over the telephone if you prefer.

Choice of delivery service

Our faster delivery services are available for all orders but when selected on a Find For You order, the actual delivery timescale will be slightly longer.

For example, if you choose the Express service on a Find For You order, we will still send your order on the Express service but the actual date of despatch will be delayed until your order is fully consolidated in our central processing location. You will still receive your order faster than placing it with a slower service such as the Standard service but please bear in mind that it will not arrive within the usual delivery window.

Alternative services

Although Royal Mail and DPD are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.

We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.

Parcel tracking

When your item is despatched, you will receive an email notification. If the service on which we've sent your parcel is tracked then the email will contain a reference number which can be used on the courier's website:

Royal Mail: Enter your 13 character reference number, ending with "GB" on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.

DPD: Enter your 14 character reference number on the DPD tracking page.

VAT exemption

Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.

Collect From Store

You can also choose to collect your order from one of our stores for free. Collect from store orders take up to 7 working days to become available depending on when our van next visits the store. A member of staff from the store will contact you when your order is available to collect, so please ensure you provide a valid daytime contact number. Your order will be held for seven calendar days, after which we will cancel your order and provide a refund via your original payment method. You will need to take with you a print-out of your order confirmation email as proof of purchase and also some proof of ID (driving license, passport, ID card, utility bill or payment card).

Please note that you must collect your order in person and you will not be able to take it away without both the confirmation email and proof of identification.

European & International Delivery

Set Prices

We have the following set prices for delivery to the countries listed but if you feel your parcel would be lightweight and should cost less, contact us for a dedicated quote and we will reply with a price from our courier and instructions to process your order online.

In some cases, heavy or large orders may incur a shipping surcharge; we will contact you by email if this is the case. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be refunded.

Destination Estimate Price
Austria 2-3 days £15.00
Belgium 2-3 days £15.00
Bulgaria 4-7 days £35.00
Canada 3-6 days £40.00
Croatia 4-6 days £30.00
Cyprus 3-6 days £65.00
Czech Republic 3-4 days £20.00
Denmark 2-3 days £15.00
Estonia 4-6 days £30.00
Finland 4-6 days £30.00
France 2-3 days £15.00
Germany 2-3 days £15.00
Greece 4-9 days £35.00
Hungary 4-6 days £30.00
Iceland 4-6 days £55.00
Italy 3-4 days £20.00
Ireland 2-3 days £15.00
Japan 4-6 days £45.00
Destination Estimate Price
Latvia 4-7 days £35.00
Lithuania 4-7 days £35.00
Luxembourg 2-3 days £15.00
Malta 3-6 days £65.00
Netherlands 2-3 days £15.00
Norway 3-6 days £40.00
Poland 4-6 days £30.00
Portugal 4-6 days £30.00
Romania 4-7 days £35.00
San Marino 4-6 days £45.00
Slovakia 3-4 days £20.00
Slovenia 4-6 days £30.00
South Africa 3-4 days £35.00
Spain 3-4 days £20.00
Sweden 4-6 days £30.00
Switzerland 3 days £40.00
USA 3-6 days £30.00

Rest of the World

We may be able to deliver to other countries but this cannot be guaranteed. Please contact us by email for a shipping quotation. There are certain restrictions which apply to the size, weight and type of product that we are able to ship internationally so please include details of all the items you wish to purchase as we cannot provide a quote without this information.

Taxes, fees and levies

Additional taxes, fees or levies may apply according to your local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

In addition, some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

International Returns

Please note that our returns policy is different for orders shipped internationally. Shipping charges will not be refunded for unwanted goods.

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